![]() We use SagePay which are an industry leader in secure internet transactions. When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. Please note that we can only accept return of goods at the above address with a valid online order number. We will email to confirm when your refund or exchange has been processed. You will be responsible for the returned products until they reach us. We strongly recommend that you obtain a certificate of posting when you return any parcel and these are available free at the Post Office. Please follow the simple steps below:ġ) Please call us on 07885 704983 or email within 7 days of receiving your order to obtain a Returns Authorisation Number and instructions for how to return the goods to usĢ) Complete the returns form included in your parcelįaulty or damaged goods cannot be accepted without a Returns Authorisation Number and must be returned within 14 days of receiving your order. In the unlikely event that you receive damaged or faulty goods we will replace them or refund in full (including the original postage charge). Please make sure that products are returned complete, unused, and in their original packaging as we cannot accept items for a refund or exchange if they are not in perfect re-saleable condition. Please note that goods are returned at your own cost and the delivery charge for the original order is non-refundable. There is no need to call us.Ģ) Return the product(s) to us in perfect condition (unused and in their original packaging). Please follow the simple steps below:ġ) Fill in the returns form included in your parcel noting your order number and whether you would like an exchange or refund. If you change your mind about our products purchased online you can return your order for any reason within 14 days of receipt for an exchange or refund. We hope you'll be delighted with your order, but we understand that sometimes you may wish to return items to us. A signature will be required for Next Day delivery orders. We do not offer a weekend delivery and so Next Day delivery orders placed after 11am on a Friday, or on a Saturday will arrive the following Tuesday. Any Next Day delivery orders placed after 11am Monday to Friday will take an additional day to arrive. This is available for UK (including NI) only. If you would like your order sooner, please place your order before 11am and opt for Next Day delivery at a cost of £4.95. ![]() If you haven't received your order please allow 7 working days before contacting us. Large items may be sent by courier and we will contact you if this is the case. ![]() Standard delivery orders are sent by Royal Mail Delivery service. We aim to despatch standard delivery orders within 24 hours of receiving your order (please allow longer over weekends and Bank Holidays) and we advise you to allow a further 3-5 days from despatch to delivery. UK orders below £25 are charged £2.50 for delivery. All orders within the UK (including Northern Ireland) over £25 qualify for free standard delivery.
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